Water Department office does not close for lunch. You can use the night drop box in the drive-thru after hours.
Bills are mailed on or around the 20th of each month for the prior month’s consumption
The due date is always on the 5th (if the 5th falls on a weekend or holiday then the due date is the next business day)
Penalty equal to 10% of any unpaid balance will be added to your account balance the day after the due date.
Water services will be disconnected if balance is not paid in full by the 25th day after the due date.
Residential garbage service days are Wednesday and Saturday.
There is a 15 bag/can limit per household. On Saturdays customers are allowed two large items in addition to their regular garbage.
Garbage has to be out by 7am
Clean Sweep dates are four times a year - see News & Highlights on for 2014 dates
Changes on account can only be made by authorized account holders
If you have an emergency after hours, call the City of Cleveland Police Dept at 281-592-2622
We accept the following forms of payment: Cash, Check, Money Order or Credit Card (MasterCard or Visa only; $2.50 fee on all credit card transactions). You can use our online bill payment system, pay in person or we can take your credit card information over the phone.